We value your complete satisfaction, safety and the lifetime relationship we look to build with you. When the rubber meets the road, count on SurPro to go over and above when it comes ensuring your satisfaction in our products and customer service.
Stilts.com and SurPro are a divisions of The Forest Group, Inc. The Forest Group, Inc. offers a one-year limited warranty on the structural components of your SurPro Stilts against manufacturing defects from the date of purchase. Excluded are components subject to normal wear, abuse, neglect, or improper assembly. Excluded wear parts include, but are not limited to, nylon bushings, sleeves, leg bands, soles, springs, and straps. The Forest Group, Inc. does not cover damage incurred by misuse of the product. In particular, SurPro Stilts are designed and intended for use in the construction and drywall industries and are not designed for use as recreational or performance prop. The Forest Group, Inc. is only responsible for the repair and replacement of SurPro products and parts. This warranty does not cover consequential damages, incidental damages, or damages to persons or property connected to the use of our products. The product owner is responsible for inbound shipping costs. Excluded from all warranties are inbound freight and postage for freight losses. The warranty is non-transferable and limited exclusively to the original purchaser.
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Before getting started, make sure you have a copy of your original receipt and Return Merchandise Authorization (RMA) number. Please call +1-888-443-8889 if you require assistance.