Shipping policy


U.S. Orders
Domestic orders are typically processed same-day or next business day. Shipping transit time estimates start after your order is processed. Free UPS Ground Shipping is available on all SurPro Stilts throughout the contiguous United States. Non-contiguous U.S. (Alaska, American Samoa, Guam, Hawaii, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas/Europe/Pacific) and shipped via USPS Priority or Priority Express at carrier calculated rates. Shipping rates for Stilts Parts & Repair Kits, and other accessories, are shipped via UPS and are calculated based of delivery address, package dimensions, and package weight. We cannot ship to PO Boxes. Shipping services and rates are displayed in the checkout process once the delivery address has been entered, and time in transit is estimated by the carrier, not us. 

International Orders
International orders will be processed in 1-2 business days. All International (UK, Canada, etc.) order are shipped via DHL Express. Customers are responsible to pay for any and all duties and taxes required for customs clearance.  WE DO NOT collect these fees at the time of sale.  The customer's failure to pay duties and taxes may result in the shipment being returned to us.  In this case, shipping fees are non-refundable and any incurred return shipping expenses are the responsibility of the customer.  Upon the collection of returned goods, refunds will be processed within 1 week.  

PO Boxes: does not ship to PO Boxes.

If you have any questions about our Shipping Policy, please contact us